This unit specifies the skills and knowledge required to manage conflict and security risks using negotiation techniques.

It includes:

reviewing and applying workplace procedures and policies including workplace health and safety (WHS) to comply with legal rights and responsibilities

maintaining situational awareness to identify and assess sources of conflict and risk, and selecting and implementing response options within the scope of own authority

using negotiation and communication techniques to resolve conflict, minimise risk and encourage a shared approach to conflict resolution

working with others to report, evaluate and improve response procedures.

It applies to people working independently or under limited supervision as members of a security team.

This unit may form part of the licensing requirements for people engaged in security operations in those states and territories where these are regulated activities.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Review work instructions, procedures and policies including WHS to confirm own responsibilities and authority to ensure compliance with legal rights and responsibilities when performing security work.
Select and use personal protective equipment to ensure own safety, and communication equipment to exchange information with relevant persons.
Observe the work environment to maintain situational awareness and identify sources of conflict and security risk to people, property or premises.
Assess conflict situation and nature and degree of risk, and use communication equipment to seek assistance from relevant persons.
Use interpersonal techniques to exchange and gather information to clarify conflict situation.
Use negotiation techniques to offer options and encourage a shared approach to conflict resolution.
Use even tone of voice and positive non-verbal and spoken communication that takes account of individual social and cultural differences throughout negotiation.
Anticipate factors that might escalate conflict or risk safety and security, and apply contingency measures.
Report incident observations and response actions using workplace documentation.
Discuss response with relevant persons and review procedures to evaluate effectiveness and identify improvements.
Recognise effects of stress and manage own well-being using stress management techniques.

Assessment Cover Sheet

CPPSEC3101 - Manage conflict and security risks using negotiation

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPSEC3101 - Manage conflict and security risks using negotiation

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: